How does the order work?
Choose a theme, continue to the brief, and enter the name, age, message and any optional materials. Then confirm the brief and continue to Stripe payment.
Can the video be made in English or Polish?
Yes. English and Polish are supported first, with more languages prepared as separate pricing variants.
Can I add a child photo?
Yes. Selected products can use a child photo submitted through the brief. Photos and source materials are stored securely and are not available on public product pages.
How do you make sure my child’s name is pronounced correctly?
When placing your order, you can use our built-in pronunciation recorder. Simply record a short sample and say your child’s name slowly and clearly. The recording is automatically attached to your order brief, so we can check the pronunciation while preparing the video. If the name has an unusual spelling or more than one possible pronunciation, you can also add a short note in the brief.
What is the fastest delivery time for a custom video?
We offer four delivery options: very urgent — within 6 hours, urgent — within 12 hours, express — within 24 hours, and standard — within 48 hours. The shorter the delivery time, the higher the order cost, because urgent orders are handled outside the standard queue and prioritized.
In some cases, we may be able to prepare a video in around 2 hours, but we cannot guarantee such a short turnaround. If you need the video sooner than 6 hours, for example in about 3 hours, choose the “within 6h” option and clearly write the exact deadline in your brief. If we accept the order and complete it in time, you will receive the video as requested.
If we do not meet the guaranteed delivery window, we will refund the order cost after manual verification. If you still want to receive the finished video despite the delay, we can refund the difference between the very urgent delivery price and the standard delivery price.
Are these official licensed brand products?
No. These are custom, fan-inspired creative works made for personal celebrations and are not presented as official brand products.